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Returns

Customers wishing to return merchandise may click here to request a return authorization number or alternately  submit an email request to [email protected].

All returned goods are subject to a 25% restocking charge and applicable freight charges.

All product returned must be unused, undamaged, freight prepaid, and must be returned intact with all materials which were originally sent. 

Specially-ordered or custom equipment cannot be returned.

Terms and Conditions

  • All bills are due and payable per terms on invoice (net 20 days).  A late charge of 1½ percent will be charged each month against past due balances.  There will be a $30.00 charge for returned checks.
  • Cancelled and returned orders are subject to cancellation, applicable freight and minimum restocking fees of 25% of order value.  Returned items must be unused, undamaged, returned intact with original materials and return freight prepaid.  Specially ordered or custom items cannot be returned.
  • Orders less than $100.00 will be charged a minimum order charge of $15.00.
  • Freight charges shown are estimated for in conus destinations only.  Orders shipping outside the continental United States will incur additional shipping and handling  charges and will be added to the order, or will be billed separately.  Any order that requires special handling or delivery requirements may be subject to additional shipping and handling charges.  Partially shipped orders are subject to additional freight and handling charges.
  • Inspection of Goods - All goods must be inspected at time of receipt.  Damaged goods should not be accepted unless the carrier acknowledges damages on freight bill.  Concealed damages must be reported by the customer to the carrier within three (3) days of receipt.  Calico ships FOB shipping point.  As such, goods become the buyer's property when they leave the shipping point.  Calico is not responsible for damage that occurs after the goods leave the shipping point.  All damaged goods claims must be filed by the property owner with the carrier.  All goods must be counted and checked against the quantities shown in the 'shipped' column of the packing slip.  If a shortage is found (other than a backorder), Calico must be notified within three (3) business days of receipt.  

All prices are subject to change.  Any price changes will be communicated prior to shipping.

Calico Industrial Supply, LLC. is not responsible for typographic, photographic errors.   

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Calico Industrial Supply, LLC. takes pride in providing quality food service supplies, workplace safety supplies, poly bag liners, and janitorial supplies and equipment to customers nationwide.Calico also facilitates kitchen consultation, layout and design services, as well as custom fabrication and millwork.